Airbnb Management

Full-Service Airbnb Management

As your dedicated Airbnb property manager, I will handle every aspect of your rental business so you can enjoy the benefits without the stress. Here’s what you can expect:

Listing Creation, Branding & Optimization

Your listing will be crafted for maximum visibility and conversion:

Staging Advice or Setup: Help with furniture arrangement, décor improvements, and creating a welcoming space that photographs well and meets guest expectations.
Professional Photography: Professional photography is arranged and scheduled for high-quality, well-lit, and edited photos that tell a visual story of your property.
Optimized Copywriting:
- Attention-grabbing title
- Strategic, keyword-rich description
- Clear, friendly tone that attracts your ideal guest type (families, professionals, travelers, etc.)
Amenity Tagging & Setup: Ensuring every feature is listed and searchable (e.g., coffee maker, workspace, baby gear).
Custom Guidebook: Digital guide with house rules, appliance instructions, and local food, shopping, and attraction recommendations. (Sent to guests before booking and also a hard copy at the property)
Multi-Platform Setup: I list on Airbnb, VRBO, and sync calendars to prevent double-bookings.

Dynamic Pricing & Revenue Optimization

I monitor and manage your rates daily to stay competitive and profitable:

Daily Pricing:
- Local demand trends
- Nearby event spikes (concerts, conventions, etc.)
- Comparable listings
- Seasonality & holidays
Manual Adjustments:
- Weekday vs. weekend pricing
- Gap night pricing to fill in-between stays
- Last-minute discounts or premium pricing
Minimum/Maximum Stay Strategy: To limit wear and tear, reduce one-night stays, or fill long calendar gaps efficiently.

Guest Communication & 24/7 Concierge Service

I act as your property’s virtual front desk, always available to guests:

Pre-booking Inquiries: Fast response time (usually within minutes) to convert leads into bookings.
Automated Messaging Flows:
- Booking confirmation
- Pre-check-in instructions with smart lock/code
- Mid-stay message to check in
- Check-out reminders
Manual Message Handling:
- Personalized answers to questions
- Addressing special requests (early check-ins, late checkouts, etc.)
- Vetting guests with red flags (brand-new accounts, vague bios, potential parties etc.)
Emergency Support:
- Lockouts, noise complaints, broken items, etc.
- Middle-of-the-night troubleshooting if needed

Turnover Management & Cleaning Oversight

If You Use Your Own Cleaners:

I coordinate cleaning dates and schedules based on bookings
Provide your team with detailed turnover checklists
Communicate with cleaners directly if guests cause excessive mess or break items
Alert you if quality concerns arise

If You Use My Cleaners:

I schedule, manage, and train my trusted cleaning team
Cleaners follow a custom, room-by-room checklist
Post-clean inspections when needed
I perform periodic deep cleans and inventory audits

Maintenance, Repairs & Property Oversight

Keeping your property in top shape is a top priority:

Emergency Response: Plumbing leak? AC goes out? I coordinate immediate vendor access.
Vendor Management:
- Sourcing licensed and insured professionals
- Overseeing minor repairs
- Following up to confirm work completion
Damage Documentation & Claims:
- Detailed photos of any damage
- Filing guest claims via Airbnb’s Resolution Center
- Submitting security deposit claims when needed

Calendar Management & Availability Optimization

I ensure your calendar is fully optimized:

Blocking owner-use dates or repairs
Filling small date gaps to improve occupancy
Ensuring ample time between stays for cleaning

Reviewing bookings to avoid suspicious or problematic guests

Review Management & Reputation Building

Your public reviews are everything. I manage that for you:

Encourage 5-Star Reviews: Friendly post-checkout messages
Respond to Reviews as needed: Polished, professional tone that reflects well on you
Damage Control: Tactfully respond to negative reviews and offer solutions

Conflict Resolution: Work with Airbnb support if a guest tries to leave a bad review unfairly

Supply & Inventory Management

If I manage your cleaning:

I handle stock tracking and restocking for:
- Toilet paper
- Paper towels
- Soap, shampoo, conditioner
- Coffee supplies
- Cleaning products
Optional:
- Welcome gifts (wine, snacks, cards)
- Branded items (labels, door signs, etc.)
- Owner closet setup for supply storage

Management Fee Options

Plan

Fee

Cleaning Team

Supply Management

Supply Manag ement

Included Support

Standard Plan

13-18% of rental income

You provide cleaners

You handle supplies

Full guest/ maintenance mgmt

Premium Plan

18-25% of rental income

I provide and manage cleaning

I restock and track supplies

Fully hands-off service

Cleaning fee is paid directly by the guest and passed on to the cleaner—no out-of-pocket cost to you.

Airbnb Design Services

Airbnb Design & Revenue Optimization

Strategic Airbnb design is more than aesthetics, it directly impacts revenue. Professionally designed short-term rentals consistently outperform basic listings by commanding higher nightly rates, generating more bookings, and attracting better guest reviews. Thoughtful layouts, eye-catching design, and high-demand amenities (like game rooms, hot tubs, or unique feature spaces) increase click-through rates and occupancy, which can dramatically boost annual income. In competitive markets, properties that are intentionally designed to stand out have been shown to increase revenue by 50–80% or more compared to similar, unstaged homes, making design one of the highest-return investments an owner can make.

Theme/styling consultation

Research into what guests want (location/amenities/design)

Amenity planning (what guests actually want)

Design to fit YOUR budget

Full-service STR design (or room by room) you can build your own package

Full design from beginning to end (Tear out/renovations/design put together and cleanup)

Staging for photo-ready listing

Welcome book & branding design (add on- not included unless asked)

Photographer scheduled

Professional photo optimization and strategic setup on Airbnb and VRBO to maximize visibility and increase bookings.

Owner Expectations

To maintain a high standard for guests and ensure smooth operations, here are the responsibilities expected from property owners:

Legal & Administrative

Research and comply with all city ordinances and short-term rental licensing requirements.
Complete all mandatory safety inspections and keep certifications up to date
Pay utility bills promptly and notify me of any service interruptions or scheduled outages

Preventative Maintenance (Owner Responsibility)

Regular battery replacements for smoke/carbon detectors (annually)
Furnace filter changes
Seasonal HVAC servicing (AC tune-ups, heating inspections)
Routine pest/rodent control
Gutter cleaning and yard maintenance
Water softener salt management

Cleaning Notes

If using my cleaners:
- They often perform back-to-back same-day turnovers and focus on essential tasks
- On non-turnover days, one deep cleaning task (rotating) is completed
- Occasional full-property deep cleans must be scheduled separately for optimal upkeep

Seasonal Decor

A Christmas tree must be set up during the holidays
My cleaners can coordinate set-up/take-down at $35/hour
The more festive and inviting the space, the better the guest experience

Taxes & Insurance

You are responsible for managing any tax obligations
I recommend working with a tax professional for guidance
Homeowner’s insurance decisions are yours to make; consult a licensed provider to determine whether additional short-term rental coverage is necessary

Required Guest Amenities

Guests expect a certain level of convenience and comfort. The following items must be provided:

Cleaning & Laundry

Vacuum, mop, broom
Cleaning supplies
White bath towels, hand towels, washcloths, makeup towels
Laundry detergent
Iron and ironing board

Kitchen

Basic kitchenware (plates, cups, utensils, baking items)
Dish soap, dishwasher tablets, sponges, kitchen towels
Trash bags, paper towels, TP
Basic spices
Coffee maker and filters

Bathroom

Shampoo, conditioner, body wash
Hand soap for every bathroom and kitchen sink
Plunger and toilet brush at each toilet
Hair dryer

Bedroom

Extra throw blankets, sheets, pillows, mattress protectors
Lamps on each side of bed
Luggage racks
Hangers (4–5 per closet)

Family Needs

Pack ‘n Play
High chair
First aid kit
Fire extinguisher
High-speed Wi-Fi

Extras

Extra lightbulbs
Extra batteries

Optional but Helpful

Security & Access

Outdoor security cameras (no indoor use)
Keyless entry + backup key system
Smart thermostat
Water sensors in potential leak zones

Suggestions to Increase Bookings:

Guest Experience Upgrades

Charging stations by each bed
Full-length mirrors in bedrooms
Professionally designed rooms
Coffee bar or soda bar
Attraction passes for local amenities
Allowing pets (with fee)
TV in every bedroom
Ski storage
Outdoor seating, BBQ
Blackout curtains
Massage chair, bathrobes, towel warmer
Game tables (foosball, pool, air hockey)
Board games and family activities
Projector screen and outdoor movie setup
Karaoke machine
Popcorn machine
Fire pit, pizza oven, cold plunge tub
Desk and workspace
Game consoles (XBOX, Nintendo)
Themed or colorfully designed rooms for marketability

In Conclusion:

Whether you want to stay involved or prefer a completely hands-off experience, I’m here to make your Airbnb a streamlined, five-star success!

Please let me know if you have any questions! I know this is a lot. It’s a full-time business that requires a lot of dedication. I hope you find what works best for you!